frequently asked questions

We understand that sometimes you just need straightforward answers to some quick initial questions. Here’s just a few of the answers to some questions we’re asked frequently, so hopefully it will save you a little time.

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Can we just turn up and pay at the session?

We like people to sign the waiver on our website, and then you can pay when you come for your session at the venue.  We are a cashless facility, so payments must be made via card/phone.

 

What clothing/footwear do we need?

We advise you wear sporty clothing, and recommed any long hair is tied back. Clothing should not have and tassels or loose bits that might get caught in the rope or harness as this will endanger yourself. It is recommended to wear climbing shoes, or canvas plimsoles. Heels or backless shos are not allowed.

 

Do I have to pay for kit?

You are welcome to bring your own if you have any, but kit is supplied free of charge though you must bring your own shoes as we do not supply them.

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What is the cancellation process?

As there is no pre-booking, cancelling a session should not be a problem. In the unlikely event that you are unsatisfied or a payment needs amending, please speak to a member of staff. Or email us at: therockplymouth@gmail.com

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Do you provide other classes not mentioned?

We are opening new classes to meet demands, so fingers crossed you will neverwaiting  for too long, but if you’re ever in doubt,  or have suggestions, please drop a message on social media or send an email. We are always happy to help you.

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Are the sessions indoors or outdoors?

Sessions are held indoors. Although we may plan some outdoor climbing events in the future.

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Go to the About Us page for my information.

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If we haven't answered your question, please feel free to drop us a line by using our contact page.  We will respond as soon as possible.